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FAQs

General Questions Quotes Selling My Tickets Ticket Transfer & Verification Payment & Fees Tax & Compliance Cancelled & Postponed Events Cancelled Sales and Penalties

General Questions

Quotes

Selling My Tickets

Ticket Transfer & Verification

Payment & Fees

Tax & Compliance

Cancelled & Postponed Events

Cancelled Sales and Penalties

General Questions

Quotes

Selling My Tickets

Ticket Transfer & Verification

Payment & Fees

Tax & Compliance

Cancelled & Postponed Events

Cancelled Sales and Penalties

Contact Us

FAQs

General Questions

What is Ticket Buyback?

How does the ticket buyback process work?

Which events do you accept?

Can I buy tickets on Ticket Buyback?

Do I need an account to sell my tickets?

Why should I sell on Ticket Buyback, and not StubHub?

Where can I find the full Terms and Conditions and Privacy Policy?

Quotes

Can I negotiate the price?

How long is my quote valid?

Selling My Tickets

What ticket types are allowed?

Are single tickets allowed?

When is the latest I can sell my tickets?

When is the best time to sell my tickets?

Can I sell playoff tickets?

What ticket disclosures are required during the sale process?

Can I sell season tickets?

Is Face Value required?

Ticket Transfer & Verification

How do I transfer my tickets?

What if my tickets are PDF or Mobile QR/Screenshot?

What if I don't send the tickets by the deadline?

What if there is no transfer option or transfer is disabled?

What if transfer is permanently disabled?

How do I know if my tickets were received?

What if I send the wrong tickets?

What if I receive a retransfer request?

What happens if the venue moves my seats or reissues the tickets?

I have completed my transfer. What now?

Payment & Fees

Can I be paid to a Canadian bank account?

How do I choose to be paid in CAD?

Are there any sell fees?

When will I receive payment?

What if I have not received payment after 7 business days?

What payout methods do you offer?

Do you require a credit card on file?

How is my bank account information protected?

Tax & Compliance

Do I need to provide tax information?

Do I need to pay taxes on Ticket Buyback sales?

How do you handle sales tax?

Cancelled & Postponed Events

What happens if an event is cancelled and I have not been paid yet?

What happens if an event is cancelled and I have already been paid?

Can I cancel my ticket sale after transferring? What if an event is postponed or rescheduled?

Cancelled Sales and Penalties

What can lead to order cancellation and penalties after I complete the sale?

What is the penalty for a cancelled sale where the seller is at fault?

General Questions

What is Ticket Buyback?

How does the ticket buyback process work?

Which events do you accept?

Can I buy tickets on Ticket Buyback?

Do I need an account to sell my tickets?

Why should I sell on Ticket Buyback, and not StubHub?

Where can I find the full Terms and Conditions and Privacy Policy?

Quotes

Can I negotiate the price?

How long is my quote valid?

Selling My Tickets

What ticket types are allowed?

Are single tickets allowed?

When is the latest I can sell my tickets?

When is the best time to sell my tickets?

Can I sell playoff tickets?

What ticket disclosures are required during the sale process?

Can I sell season tickets?

Is Face Value required?

Ticket Transfer & Verification

How do I transfer my tickets?

What if my tickets are PDF or Mobile QR/Screenshot?

What if I don't send the tickets by the deadline?

What if there is no transfer option or transfer is disabled?

What if transfer is permanently disabled?

How do I know if my tickets were received?